Streaming · Regions & Egress

Streaming region unblocking and route selection

Platforms decide your region from the egress IP, not from where the account was registered. This page breaks unblocking into three things you can check: where the IP is registered, what type of IP it is, and how stable the connection is, then gives a starting route per platform and an order for handling errors.

  • 100+ countries / 230+ routes
  • 14-day no-questions-asked refund
  • No device limit

How it works

Unblocking comes down to egress location

Keep account region and egress region separate and most of the confusion disappears.

Streaming platforms judge region on two levels. The first is account region: the country you picked at sign-up decides which catalog the account sees, along with recommendations and interface language. The second is egress region: before every playback the player checks which country or region the current network's egress IP belongs to, and shows a message when it doesn't match the licensing scope of the title.

A lot of confusion comes from mixing the two. An account set to the US with an egress elsewhere still won't play that catalog; an account set to Japan with an egress in Japan still sees the Japanese catalog. What unblocking actually does is put the egress IP inside the target region and keep it stable for the whole session, without changing IP mid-playback. From the platform's side it looks like an ordinary connection from that region.

Layer one

Account region

Chosen at sign-up; it sets the catalog scope, recommendations and interface language. Most platforms limit how often or how soon you can change it, so treat it as a long-term setting.

Layer two

Egress region

Set by the current network's egress IP and only affects whether this session plays. If a route changes IP mid-playback, the player runs the region check again.

This is also why there is no such thing as a permanent unlock. Platforms keep updating their IP range databases and risk rules; a range that passes today can be flagged later. That is true of any service. The difference is whether routes can switch quickly to another one in the same region, and whether the connection stays stable afterwards. When comparing services, treat can-switch and stable-after-switching as two separate metrics; that is more useful than memorizing one error code for one platform.

Platform policies change. The combinations on this page are starting points, not a one-off promise; when you hit a message, switch routes in the order described below.

IP types

Egress IPs come in three flavors

Two US IPs are not the same to a platform: the registration data behind them differs.

By registration, common egress IPs fall into three groups. Datacenter IP ranges are registered to data centers or cloud providers: cheap and reliably available, but platform risk rules know these ranges best, so detection is comparatively likely. Native IP ranges are allocated by local authorities to local carriers, with registration data in that country, so to a platform the connection looks more like a local user's. Residential IP ranges are registered to home broadband, the closest match to a real household connection, in short supply and expensive, and usually only needed where risk checks are strictest.

Routes here are mostly relay and IEPL dedicated lines; egress type varies by region and route. When picking, check the region first, then the route type: within the same region, IEPL dedicated lines are usually more stable than direct connections, with relay in between. For the egress type of a specific route, go by what the client's route list shows.

A comparison of the three egress IP types for route-picking purposes; it does not describe the actual behavior of any single route.
Item Datacenter IP Native IP Residential IP
Registered to Data center / cloud provider Local carrier Home broadband
Detection risk Comparatively high Comparatively low Lowest
Supply and cost Plentiful, cheaper Moderate Scarce, pricier
Typical use General browsing, AI tools Mainstream streaming Platforms with the strictest checks

Starting setups

Platform and region reference table

Seven platforms, each with a starting route and a status note.

The table lists seven platforms by the regions people use most, with a starting route and a status. Status describes how often switching to another route in the same region solves it; it is not an availability promise.

  • Switchable: several routes exist in the same region, so a message usually clears when you switch to another one.
  • Pick a route: the platform is more sensitive to IP ranges, so you need to choose the route type and move to a dedicated line if needed.
  • Rules shift often: the platform changes its region rules frequently, so how long a given combination works is uncertain.

The table is a starting point. In practice a platform's attitude to different IP ranges changes over time; when you hit a message, switch to another route in the same region first, then consider changing region.

Routes in the table are starting setups; the region and type shown in the client's route list are what count.
Platform Common regions Suggested route Status
Netflix US / Japan / Singapore US · Relay Switchable
Disney+ US / Singapore Singapore · Direct Switchable
HBO Max US US · Relay Switchable
Hulu US US · Relay Pick a route
YouTube Premium US / Japan Japan · IEPL dedicated Switchable
Prime Video US / Japan US · Direct Switchable
BBC iPlayer UK UK · Relay Rules shift often

Bandwidth math

4K bottlenecks are rarely about peak bandwidth

A high peak does not mean a stable picture; jitter and packet loss are the usual cause of quality swings.

Platforms' official 4K guidance usually sits in the teens of Mbps; Dolby Vision titles run at higher bitrates and generally need headroom in the low twenties of Mbps. These are third-party figures, so check each platform's help page for exact numbers; the values here are only for scale.

What really decides how it looks is two other metrics: jitter and packet loss. Plenty of peak bandwidth with high jitter still gives you a picture that blurs and sharpens on a cycle; high packet loss makes the player keep dropping bitrate, which looks like insufficient bandwidth. Peak hours are the dividing line on cross-border routes: the same route that holds 4K in the afternoon may start buffering at 8 p.m.

Households also need to count concurrency. There is no device limit here, so one TV playing 4K, two phones on short video and a laptop on a call all add up. With several 4K streams at once, send the TV over a dedicated line and mobile devices over direct connections rather than squeezing everything through one egress.

No device limit 230+ routes 14-day no-questions-asked refund

Troubleshooting

Error codes: what they mean and the order to fix them

Wording differs by platform; the meaning is usually the same.

Messages vary widely but point to two causes: the current egress does not match the title's region, or the IP range has been flagged by the platform. Fix them in a fixed order so you are not starting from scratch each time.

  • Step one: switch to another route in the same region. Do not switch to another country, that changes the region.
  • Step two: clear the cache or open a clean client window. Browsers remember the last region verdict.
  • Step three: sign out and sign back in. This makes the player run the region check again.
  • Step four: change device. Some TV apps and set-top boxes cache more aggressively than phones.

If all four steps fail, the route range for that region has most likely been flagged as a group; changing region saves more time than continuing to try.

Route picks

Pick a route for how you watch

Four common setups, each with a different priority.

One person watching a series puts the least pressure on bandwidth, so stability is the priority. Choose a relay or IEPL dedicated line in the same region as the catalog rather than a cross-continent route in pursuit of speed; the detour adds jitter and is more likely to be read as unusual at start-up.

If resolution keeps jumping within one episode, switch to another route in the same region instead of adding bandwidth. Most quality swings are adaptive bitrate drops caused by packet loss.

US · Relay · Connected

Three regions

Account region, payment region and egress region

Keeping all three aligned is the least painful setup.

Account region is chosen at sign-up and sets the catalog and recommendations. Most platforms limit how often or how soon it can change. Payment region is where the payment method is registered; some platforms use it as a second check, and a long-running mismatch with the account region can block region changes or require extra verification. Egress region is where the current network's egress IP is registered, and decides whether this session plays.

Platforms tolerate mismatches between the three to different degrees; there is no universal rule. Two things you can do: keep them as aligned as possible, and avoid hopping regions in a short window, since frequent switching is itself a risk signal.

A note on payment here: Alipay, WeChat and USDT, with no email address required at sign-up, a username and password is enough. This is separate from a streaming platform's account region; do not conflate the two.

Region-change policies are governed by each platform's terms; this describes common practice only and is not a statement about any third party's rules.

Common questions

A few things to settle before you press play

More questions are sorted by category in the help center.

Why did the same platform work yesterday and not today?

The platform updated its IP range database or changed region rules. Switching to another route in the same region usually restores it; if every route in that region fails, wait a while or change region.

Do I need to restart the client after switching routes?

In a browser, reopen in a private window; on TV and set-top boxes, quit the app completely and reopen, since backgrounding alone is often not enough.

Is 4K stuttering a bandwidth problem?

Mostly it is adaptive bitrate drops caused by packet loss or jitter. Switch to another route in the same region first, then watch how it behaves in peak hours, and only then ask whether total capacity is the issue.

Traffic packs or a monthly subscription: which for series watching?

Look at your actual monthly usage. A monthly subscription resets traffic on the billing date and suits steady watching; a traffic pack lasts until it runs out and never expires, which suits intermittent use. Estimates for both are in traffic packs vs monthly plans.

How do I request a refund?

14-day no-questions-asked refund, just open a ticket in the user panel. More account questions are sorted by category in the help center.

Next

From routes to plans

Confirm there is a route for your target region first, then decide which tier to use.

Try for Free